Marketing Engineering / Solution

Customer Support / Inbound Communication

Чат на сайте, личные сообщения в соцсетях, Messenger и WhatsApp, обращения по электронной почте, ответы на частые вопросы и передача от чат-бота сотруднику. Исходящие продажи и холодные звонки не входят.

From CAD 575

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HUMAN
SUPPORT

WebsiteQuestion received

FAQ→Route→Human→Resolved

Page journeyOverview

How it moves

A live diagram shows the service logic moving and reacting.

Website chatQuestion received

FAQ→ROUTE→HUMAN→DONE

System scope

Only the working parts. What gets built, connected and measured.

BUILD

01Channel map02Response standards03FAQ and templates04Routing and handoff rules05Response QA

FLOW

1Map channels2Define response standards3Configure routing4Operate5Analyze patterns

CONNECT

Website chatSocial DMsEmailCRMChatbot

MEASURE

01Response time02Resolution and handoff03Inbound volume by channel04Qualified enquiries

Next step

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